Refund Policy

All sales are final.

Last updated 17 August 2026

1. Song downloads ($0.99)

When you buy an MP3, your download unlocks immediately and a one-click download link is emailed to you. That delivery completes the sale. No refund will be issued after payment, whether or not you have clicked the download link.

2. Video production and marketing packages

Optional paid services — including video production and Growth, Gold, and Platinum marketing packages — are non-refundable once payment is made, as work is scheduled and resources are reserved on your behalf. Scope changes can be discussed with our team before you pay.

3. Limited exceptions

We may review a payment only in the following situations:

• You were charged more than once for the same order due to a technical fault.
• The purchased file was never delivered and our team cannot restore access to it.
• The transaction was fraudulent and confirmed as unauthorised by our payment provider.

Duplicate or undelivered-order claims must be reported within 30 days of purchase. Any approved adjustment is returned to the original payment method only.

4. Problems with a download

If a file will not download or play, contact us before requesting a chargeback — we can almost always restore access instantly. Include your order reference from your receipt email or purchase confirmation page.

5. Chargebacks

Filing a chargeback on a delivered download may result in your access being revoked and your email address being blocked from future purchases. Please reach out to us first.

6. Artist payouts

Artists receive their 70% share of completed sales instantly at the time of purchase. Because sales are final, payouts are not reversed except where a payment is confirmed fraudulent by our payment provider.

7. Contact

Questions about this policy? Email musicsupport@madinthefield.com or open a support ticket and we'll respond quickly.